Humley look forward to discussing how we can help transform your business, brand or organisation into a brand which is able to converse with your customers and provide truly useful outcomes.
Cognitive Assistants are the key to transforming Call Centres and Customer Self-Help.
Humley has integrated into live agent systems (Zendesk, Salesforce, LivePerson etc) to enable a seamless handover from Cognitive Assistant to Live Agent and vice versa.
The goal is to augment the skills of the call centre agents with the skills of AI-powered assistants, allowing each to handle the customer queries they are best suited for:
In our deployments we can state comfortably that customers are happy to engage with Cognitive Assistant, the key is to empower them to do so.